Guided help chat
Users describe the problem in context. Every request captures company, app, module, screen, record, workflow status, version and device automatically.
ERAH Nexus Platform · EZI-D · Leak Wizards
One support front door for every ERAH Nexus company, app and role.
A single assistant that answers first, escalates properly when it cannot, and gives the support team a complete, contextual record of every request across the group.
Structured escalation
Unresolved conversations become classified tickets with priority, response target and routing to Dihan, Natasha or admin review.
Support desk oversight
Traffic-light response tracking, filters, reassignment, internal notes, resolution capture and analytics.
Strict tenant isolation
Client users only ever see their own company. Support staff see the whole group, and every action is written to the audit trail.